CLIENT EXPERIENCES
What Clients Say About Working With Us
From first-time filers to businesses navigating complex audit proceedings — these are honest accounts from clients who have engaged Bestari Legal.
Return to HomeCLIENT REVIEWS
From the People We Have Helped
"I had two freelance income streams alongside my salaried job and was genuinely unsure what reliefs applied. Bestari Legal walked me through everything systematically and filed on my behalf. The post-filing summary was particularly helpful — I actually understand my tax position now."
Faizal Kamaruddin
Petaling Jaya · February 2025
"Our company had been operating for three years without properly documenting our transfer pricing. Raziff was patient in explaining our exposure and produced a clean structuring memo that our CFO could actually work from. The annual tax calendar has been genuinely useful."
Sarah Tan Mei Lin
Shah Alam · January 2025
"When LHDN issued us a field audit notice, we contacted Bestari Legal the same week. Wei Ling took complete control of the preparation — she knew exactly what documentation LHDN would focus on. The final assessment came in considerably lower than we had feared."
Mohamad Nadzri
Kuala Lumpur · December 2024
"As a medical professional with a private practice and hospital contract income, my tax situation was not straightforward. Nur Syafiqah structured my reliefs clearly and the whole process took less than two weeks. I have already referred three colleagues."
Dr. Amirah Yusof
Subang Jaya · January 2025
"We are a small manufacturing company that had never applied for MIDA pioneer status. Bestari Legal identified our eligibility and managed the application alongside our corporate structuring. The fee was fair for the level of work involved."
Chow Wei Chong
Klang · February 2025
"I was selected for a desk audit on my rental income declarations from three years prior. The representation was thorough and professional — Wei Ling handled all communication with LHDN directly. The matter was resolved without penalties."
Roshidah Ibrahim
Ampang · March 2025
CASE STUDIES
Selected Client Journeys
CHALLENGE
Freelance Designer — Multiple Streams, Missed Reliefs
A graphic designer with income from three separate clients, e-commerce royalties, and a part-time photography business had filed independently for two years and realised she had consistently under-claimed reliefs.
SOLUTION
Bestari Legal reviewed both prior years and the current filing period. Income was correctly categorised, eligible reliefs — including lifestyle, books, and EPF — were fully applied, and an amended return was submitted for the prior year where permitted.
OUTCOME
The current-year filing reflected full lawful relief application. A record-keeping framework was established for future years, eliminating the uncertainty she had experienced previously.
Timeline: 10 business days · Service: Personal Filing
CHALLENGE
SME — Unstructured Intercompany Payments
A logistics company with two related entities had been making intercompany service payments without transfer pricing documentation. A pending expansion raised concerns about their exposure under LHDN's arm's-length rules.
SOLUTION
Corporate Tax Structuring engagement produced a transfer pricing policy document, a benchmarking summary, and revised intercompany agreements. The annual tax calendar clarified all future filing and instalment obligations across both entities.
OUTCOME
The company proceeded with its expansion with a defensible transfer pricing position in place. The engagement concluded within six weeks of document receipt.
Timeline: 6 weeks · Service: Corporate Structuring
CHALLENGE
Construction Firm — Unexpected Field Audit
A construction company received an LHDN field audit notice covering three years of accounts. The company's records were spread across multiple systems, and their previous accountant was no longer available.
SOLUTION
Bestari Legal undertook a complete pre-audit document assembly, identified and addressed discrepancies before the LHDN visit, and prepared a written defence strategy memo. The team attended all three audit sessions on the company's behalf.
OUTCOME
The audit concluded with an assessed amount significantly below LHDN's initial queries. The company also received guidance on record organisation to reduce future audit risk.
Timeline: 7 months · Service: Audit Representation
BY THE NUMBERS
Our Track Record
10
Years of Malaysian Tax Practice
300+
Clients Served
4.8
Average Client Satisfaction
95%
Audit Outcomes Favourable
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